Hi,
We are still having technical difficulties and not able to help you if you are contacting us through this help line. I hope you will try calling our 888-398-0006 help line. If you are in the San Diego area you can also call 211 for immediate help with just about any situation and they will refer you to the right place.
We want to help but our hands are tied with this web site right now, please call the numbers listed.
Thank you!